Return Policy

Returns

All custom products and electrical components (including electrical slip rings) are non-returnable. All returnable standard products are subject to a 20% restocking fee. A Return Merchandise Authorization (RMA) number is required prior to returning DSTI products.

Repairs

DSTI offers repair service for rebuilding DSTI products. Repaired products are warranteed for a period of 2 years from the date of original delivery, to be free from defects in material and workmanship. A Return Merchandise Authorization (RMA) number is required prior to returning DSTI products for repair evaluation and service. All non-warranty repairs will be subject to an initial evaluation fee of $236.00. DSTI Sales Support will contact the customer once a repair evaluation has been completed. The customer has up to 30 days to authorize the repair after receipt of the repair quote, otherwise DSTI reserves the right to scrap or ship the products back at the customer's expense without repair.

Return Merchandise Authorization (RMA)

A RMA number is required prior to returning any DSTI products for warranty evaluation, repair, refund or credit. A RMA number will be created upon completion of the RMA form and DSTI Sales Support will contact the customer with further instructions.

Request RMA Number

RMA Request Form

  • Reason for Return
  • Repair Evaluation
  • Refund or Credit
  • Warranty Evaluation
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